FREQUENTLY ASKED QUESTIONS

Yes, there is a safe available at your disposal in your room or suite.

Yes, there is free WIFI throughout the hotel.

Contact your travel organizer or contact us.

VISA, American Express, Mastercard, Maestro and cash (NAF & $).

COVID-19 measure do not allow payments in cash currently.

We have European sockets (220V) in our standard rooms. In our suites and studio, there’s also 1 American socket (110V).

The hotel is in a very central location. The hotel is 500 meters away from Mambo Beach. Willemstad is 6 km away, Jan Thiel 9 km away and the Sea Aquarium is only 170 meters away.

You can pick up fresh towels for the beach/ pool every day at the reception. In the rooms, you can drop the bathtowels on the floor if you want them to be replaced and just hang them if you want to use them for another day.

Both can be borrowed at the hotel reception.

The hotel has its own parking space with surveillance. If you indicate the car at the hotel, you will receive a ticket (free of charge) that you can put on the dashboard. This way, you can park for free.

From 7am until 7pm. Outside these opening hours, our security guard is happy to be of service.

You can check in after 3pm and you must leave the room by 11.30am at the latest. If the room remains available, you can extend your stay in the room against a late check-out fee of $50. Please enquire at our reception the availability.

Yes, we have a free luggage room that can be locked and where your suitcases can be safely stored.

The costs are $25 per night. We are happy to make the sofa bed for you. This is only possible in one of our suites, the studio and the suite/room with the connecting door.

Pets are not allowed. However, if requested to bring a guide dog for our disabled guests, we are open to discuss the possibilities.

Yes, we have already collaborated several times with content creators, bloggers, vloggers, photographers and creative entrepreneurs to show our unique hotel concept to a wider audience.

For more information and options, please send an email to alette@dolphinsuites-curacao.com.

Please include information about your target group, reach, travel dates, links to your social media account and other relevant information.

In cooperation with the home care organization Carin Cares, we organize professional care for our guests. Carin Cares works with a team of highly educated and experienced carers in both home care and nursing. 

You can find more information about our partner on their website: www.carincares.com. If you want care during your stay, we will gladly send you a registration form. 

Contact us via: reservations@dolphinsuites-curacao.com.

We offer a wide range of assistive equipment. You will find the complete product list here. Place your order via: reservations@dolphinsuites-curacao.com.

No, at Dolphin Suites you can only organize your stay and of excursions, rental care and special requests for your accommodation. The dolphin assisted therapy program can be reserved at the Curacao Dolphin Therapy & Research Center (CDTC). 

For applications please visit: https://www.cdtc.info/web/our-patients/how-to-apply/

Our reception services include as well an educated and experienced tour desk. Please let our staff tell you all about the things to do on our beautiful Island. We are happy to book your excursion or rent a car for you.

No, at Dolphin Suites you can only book an accommodation directly and any additional requests, such as breakfast, excursions, wellness, car rental, medical aid products, care and any other special requests to optimize your stay with us. If you want to book a package holiday including flight, we refer you to your travel agency or a tour operator. In the Netherlands we work closely together with a personal travel agent, Monique te Boekhort, who will be happy to assist you in organizing your flight and stay. Monique is also a specialist in organizing the journey for people with special needs.

You can reach her via:

E: monique@thetravelclub.nl 

M: 06-11950524

T: 0321-311323